Support
Helpline and Drop-In Service
We have a shared office in the City Counselling Centre, which means that we can only have a Volunteer at the end of the phone for part of each weekday. All other times messages can be left on the answerphone which is checked and responded to twice daily.
The Helpline Volunteer is also able to provide a Drop-In Counselling Service at those times for people who are uncertain about counselling, or who are anxious to talk to someone straightaway.
This is also helpful for people who have referred themselves but are waiting for a counsellor to be allocated to them.
Our Help Line and Drop-In times are as follows:
Monday 2.00pm - 4.00pm Tuesday 10.00am - 12 noon Wednesday 10.00am - 12 noon Thursday 7.30pm - 9.30pm Friday 10.00am - 12 noon
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One-to-One Bereavement Support Counselling
Volunteer Counsellors provide support counselling for anyone who has been bereaved though death.
We welcome self-referrals or third party referrals made at the clients request.
We do not work with clients who are undergoing treatment from other professionals, unless we receive a written referral from the person responsible for the treatment. This is to avoid conflict with other professionals work or confusion for the client.
Clients have a number of choices with regards to counselling sessions:
Venue
At home or at the City Counselling Centre, or at school, for children and young people.
Time of Day
Daytime or evenings.
Frequency of sessions
No more than once a week but to continue as long as it meets the clients needs.
Length of Sessions
No restrictions but usually up to 1hr 30min.
Counsellors
Man or Women with similar experience of bereavement etc.
Waiting Time
There are times when it takes up to 3 weeks for us to find a Counsellor for a new client, for example during holiday times. We prefer to be able to respond much sooner. However we do keep in-touch with those who are waiting. There is also the option of the Drop-In session. (See Above for times)
We make no charge for our service. Clients may wish to make a donation when their Counselling Sessions have come to end. These can be sent to the Treasurer of the M.K.B.S. at the City Counselling Centre